Our Agents

We are pleased to present the evolution of Lincoln Heritage Funeral Planning as it becomes Precoa, the Preneed Company of America. We are confident you will find this transition to be a positive one as we offer all of the same great support and service you have become accustomed to with a number of added enhancements to help you reach more families in your community.

On this site you will find answers to many of the questions you may have about the transition. If you should find that any of your questions have not been answered, please contact your regional consultant directly.

The future is bright as we evolve together to help preplan more families, better than ever before.

We were pleased to choose NGL to fund our exclusive Smart Growth product because of their 100-year history, financial strength and unrivaled commitment to customer service. We are confident their services will meet or exceed your expectations in every way.

Financial Strength:

  • Century-old mutual company
  • A.M. Best, A- (Excellent) rating
  • Conservative investment strategy
  • Consolidated assets exceed $2.5 billion
  • 9 percent surplus ratio with $196 million in surplus
  • Currently protecting 731,000 families

Customer Service

At both Precoa and NGL, we believe customer service is key to success. If something is important to an NGL policy owner, it’s important to us. Not only does NGL set their own service standards high, they also publish closely-tracked customer service statistics on a quarterly basis.

When it comes to processing new policies and claims, NGL consistently meets or exceeds its own very high standards. Accuracy and speed are both a priority.

2010 Customer Services Statistical Averages

The Future is Bright

As we become Precoa, we are evolving to serve you better than ever before. While continuing to offer the features that have made us the preneed program you’ve come to trust, we’re excited about various enhancements.

Features & Enhancements

Essential Features Same Enhanced Explanation
Product Features Check
Commissions Check
Premiums/EPO Check
2011 Growth Rate Check Industry-leading growth rate this year of 2.5% compound
Claims Processing Check Online claims processing
Enrollment Forms Check Send enrollment forms via fax
Marketing Support
Marketing Materials Check
CRM System Check
Lead Sources Check
Funeral Planning Center (FPC) Check
Portland Support Staff Check
Web Portal Check Improved counselor follow-up. Faster. Online training and notes.
Sales Management
Regional Consultants Check
Reporting Check Online reporting (policy status, aging report, death benefit)
Business Philosophy
Funeral Home Partnership Check
Grow FH Market Share Check
Long-Term Growth Philosophy Check Growth exceeds long-term inflation. Growth agreement.

We want you to be well informed during every step of this transition so you know what changes are going to affect you and when. Never hesitate to contact your regional consultant or the Precoa home office with any questions you may have.

  • Nothing will change immediately
  • The state-by-state roll-out will change two things:
    • Minor improvements to the insurance paperwork
    • New insurance customer service team

The Best of Both Worlds

For decades, insurance companies and third party marketers have filled different needs for funeral homes. Precoa takes the best of both and combines them into a complete preneed company.

Essential Features of a Complete Preneed Company

Essential Features Insurance Function Marketing Function Uniquely Precoa
Insurance Product Design Check
National Scale Check
Large Upfront Investment Check
Product Training Check
Past policies move with company Check
Insurance Funding NGL
Policy Administration NGL
World-Class Incentive Travel Check
Long-Term Growth Philosophy Check
Robust Marketing Materials Check
Dedicated Marketing Dollars Check
Account Managers Check
Marketing Analysis and Planning Check
Hands-on Sales Managers Check
Effective Field Training Check
Counselor Recruiting Check
Comprehensive CRM System Check
Lead-to-Sales Reporting Check
Funeral Planning Center Check
Fully Customized Web Portal Check

Frequently Asked Questions