With the amount of preneed companies now offering their services to America’s top funeral homes, it’s not hard to find a competent vendor.
A true and lasting partnership though? That’s something that doesn’t come quite so easy and, according to Flanner and Buchanan Funeral Centers COO Tony Lloyd, is what puts Precoa in a league of its own.
At Flanner and Buchanan, partnerships aren’t taken lightly. Their vision statement — “serving families through partnerships” — has guided the outstanding service they have provided to Indianapolis-area families for over 130 years.
In the business world, almost anyone can be a serviceable vendor, but it requires a special relationship to build a lasting professional partnership.
Lloyd said he knew shortly into his visit to Precoa’s Portland, Ore. home office that this was an organization his company could put absolute trust in. Together, they could build a truly special preneed program.
“We knew right away, visiting Precoa, that this was going to be something very different than what we had experienced in the past,” he said. “It was going to be a true partnership.”
During their visit, the Flanner and Buchanan team toured Precoa’s Funeral Planning Center, listened to calls, discussed lead generation, marketing strategy, sales management philosophy, and more. At the end of the day though, the decision to choose Precoa came down to the values and character of the people involved.
It was about who the partner was, not what they were.
“We try to look for partnerships that are family oriented because that’s who we are,” Lloyd said. “I view Precoa as a family business and those are the type of partnerships we look for.”