← All Testimonials
We don’t view it as a vendor relationship. This is a true partnership.
We don't view it as a vendor relationship. This is a true partnership.
Tony Lloyd, COO
Flanner and Buchanan Funeral Centers

QUICK FACTS

Tony Lloyd is the Executive Vice President and Chief Operating Officer for Flanner and Buchanan Funeral Centers, joining the company in 1998. He received his BSBA and MBA from Indiana Wesleyan University.

Firm Location

14 centers throughout metro Indianapolis, including 6 funeral-cemetery combination centers, a crematory, and vibrant Community Life Center.

A Lasting Partnership

Flanner and Buchanan COO Tony Lloyd took a visit to Portland and found a true, family-oriented preneed partner in Precoa.

About Flanner and Buchanan

Fourth generation owners Brian and Bruce Buchanan represent a family business that has been serving Indianapolis-area families for over 130 years. In 1881, Frank W. Flanner became Indiana’s first licensed embalmer and opened a mortuary in downtown Indianapolis. Charles J. Buchanan joined his brother-in-law in 1887, forming the modern partnership. Flanner and Buchanan proudly serves all faiths, races, and income levels, offering a full spectrum of tributes from tradition funerals to cremation memorial services, and now green burial options. The firm has a proud history of service in Central Indiana and continues to play an active role in the community.

With the amount of preneed companies now offering their services to America’s top funeral homes, it’s not hard to find a competent vendor.

A true and lasting partnership though? That’s something that doesn’t come quite so easy and, according to Flanner and Buchanan Funeral Centers COO Tony Lloyd, is what puts Precoa in a league of its own.

At Flanner and Buchanan, partnerships aren’t taken lightly. Their vision statement — “serving families through partnerships” — has guided the outstanding service they have provided to Indianapolis-area families for over 130 years.

In the business world, almost anyone can be a serviceable vendor, but it requires a special relationship to build a lasting professional partnership.

Lloyd said he knew shortly into his visit to Precoa’s Portland, Ore. home office that this was an organization his company could put absolute trust in. Together, they could build a truly special preneed program.

“We knew right away, visiting Precoa, that this was going to be something very different than what we had experienced in the past,” he said. “It was going to be a true partnership.”

During their visit, the Flanner and Buchanan team toured Precoa’s Funeral Planning Center, listened to calls, discussed lead generation, marketing strategy, sales management philosophy, and more. At the end of the day though, the decision to choose Precoa came down to the values and character of the people involved.

It was about who the partner was, not what they were.

“We try to look for partnerships that are family oriented because that’s who we are,” Lloyd said. “I view Precoa as a family business and those are the type of partnerships we look for.”