Memorial Oaks Chapel President Clarence Gerke has dealt with a lot of preneed companies during his career. However, he struggled to find a partner he could consider to be a true representative of his firm.
Too often, Gerke found that he was left in the dark by his assigned preneed agents who seemed to work almost independently of his funeral home. They were brought in by the third-party preneed company without his feedback, made decisions without his consent, and promises he couldn’t fulfill.
The experience left him understandably skeptical when Precoa shared the details of its unique preneed program with him.
“I was very apprehensive about going with them to say the least, but I think I’m very fortunate that I did,” Gerke said.
What he found with Precoa was a sophisticated recruiting system that placed a tremendous value on his input.
Precoa developed a talented candidate pool based on advanced assessment results and Memorial Oaks Chapel’s specific needs. Then they allowed him to conduct the final interviews and decide which person was the best fit for his funeral home and his community.
“That has impressed me number one,” Gerke said. “I think they do a very good job of finding good sales people. Our sales rep is a fabulous person and one of the things I appreciate most is that if she’s not sure about something, she doesn't mind asking questions.”
Top-notch counselor recruiting is just one component of Precoa’s ProActive Preneed® model that has benefitted Memorial Oaks Chapel. The firm has also enjoyed thriving preneed sales and stellar customer service that Clarence says Precoa delivers better than any competitor.
“When you need something, you call them and it’s addressed — period.”